Your confirmation of any order indicates your acceptance of our terms and conditions of supply.
If an order has already been shipped out from our premises and is in possession of a third party courier service the order cannot be refunded.
Once an order has left our premises the responsibility to track the orders movement via the third party website shifts over to you. If you have any troubling tracking with the information we have supplied please phone our dedicated customer care team and we will be glad to assist.
Please note that if you are an international customer upon confirmation of your order you accept responsibility for any customs taxes you may incur and are now in the position of the importer.
In the unlikely case that you receive a unit that has a fault we ask that you get in touch with our customer care team and refrain from cutting the lace on the unit. Our customers care will request that the unit be brought in for an inspection by our production department. You will receive instructions on how to send back the unit to our team.
Once the production department has evaluated the unit you will be contacted and advised on whether the unit will be fixed or exchanged.
Fixes or exchanges will be made only if the fault is reported to us within 7 days of receiving the unit.
Refunds will only be issued if a wig is deemed faulty after an inspection by our production team and the client cannot opt for a fix or an exchange.
If the returned unit has been altered in any way from how it was originally sent or it has been worn we will not be able to assist and it will not be our responsibility to fix, change nor refund the unit.
If a purchase is deemed fit for a refund by our team it may take up to 14 working days to receive a refund.